Booking Policy at Melanie Jayne's Beauty & Aesthetics Clinic

 

We value all our clients, so to ensure the smooth running of our Clinic & to provide the best service possible, we have implemented the following booking policy:

 

Booking Fee Requirement -  All clients are now required to pay a minimum £30 booking fee to secure and confirm their appointment. This fee is non-refundable and can be made via bank transfer. The amount of the booking fee will vary depending on the length of the appointment. The booking fee will then be deducted from your treatment cost. All treatments require a booking fee, if you have not paid this, an appointment has not been made for you. 

 

Consultation Fee - Consultations are charged at £30, this is 20 minutes & deducted from any treatments booked during the consultation.

 

Appointment Rescheduling -  Appointments & booking fees can be transferred to another date if you provide at least 72 hours notice. Failure to give 72 hours notice will require you to pay another booking fee to secure another appointment. If you reschedule your appointment more than once, a new booking fee will be required.

 

Missed Appointments -  Missed appointments are charged at full price. If you fail to give 72 hours notice to cancel an appointment, you will be charged 50% of your treatment cost. You will be unable to rebook with us until the outstanding payment is settled in full. As a small business, missed appointments are incredibly inconvenient as another client could have taken that slot, benefiting both them & our business

 

Repeat Missed Appointments - Missing or canceling your appointment without 72 hours notice more than twice, will unfortunately result in you not being offered another appointment at Melanie Jayne's Beauty & Aesthetics Clinic.

 

Punctuality -  To ensure a smooth, timely experience for all our clients, we kindly request you arrive on time for your appointment, as late clients affect the following appointment times and may be refused treatment. If you are more than 10 minutes late it may result in cancellation of your appointment & the forfeiture of your booking fee. Any clients attending their appointment under the influence of alcohol or drugs will not be offered their treatment.

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Payment - Treatments can be made by cash or bank transfer, all treatments over 15 minutes are required to be paid for in full at the beginning of the appointment. If paying by bank transfer, please transfer the treatment cost before arriving to the clinic.

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Anti-Wrinkle Treatment - We offer a complimentary review 2 weeks following treatment & free of charge top up if needed, to ensure client satisfaction. This needs to be attended within 2 weeks, if you do not attend this appointment but require a review after 2 weeks, you will unfortunately be charged another treatment price.

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Tear Trough & Rhinoplasty Filler - A complimentary review appointment is offered 2 weeks following treatment to monitor & further enhance results if necessary. This needs to done within the 2 weeks timescale, failure to do this will result in an additional fee to cover the cost of the filler.

 

 SPMU/Microblading - The treatment price includes a complimentary top up treatment 4-12 weeks after the initial treatment. Any treatments booked after 3 months will be chargeable, colour boosts are offered up to 2 years after initial procedure, any treatment after 2 years will be charged as a full treatment.

 

Before commencing with any treatment you will be required to complete & sign a consent and medical questionnaire. It is crucial you answer all questions honestly, your safety is very important to us. Please be aware that, due to the clinical setting, we are unable to accommodate children during appointments. We kindly ask that you attend alone.

 

Thank you to all our clients for your loyalty, understanding & continued support, it is greatly appreciated.

 

Love & Kisses,

Mel & Savannah xxx